SEO Account Director

Masse is a 50-person SEO agency that has scaled entirely through word-of-mouth, delivering our signature Content at Scale and Manufacturing Consensus campaigns to ambitious tech companies at the cutting edge of AI, robotics and telehealth.

We're hiring an Account Director to take ownership of our most strategically important client relationships — some of the fastest-growing tech companies in history — and help build the client services infrastructure that will underpin our scaling agency. You'll be the senior relationship lead across a defined portfolio of accounts — accountable for retention, growth, performance and the overall quality of the client experience.

Beyond your own portfolio, you'll play a key leadership role within the account management function — mentoring account managers, setting standards for client communication, and working directly with the leadership team to shape how Masse goes to market.

• Experience and track record in managing SEO accounts - take responsibility for accounts, tasks, projects and people
• Strong client-facing skills: understanding client needs, maintaining relationships, building partnerships and managing risks and issues
• Strong commercial acumen - reporting on retention, client profitability, lifetime value and growth - identifying new opportunities to sell additional services
• Strategic Leadership - Define and sell in multi-channel SEO roadmaps - technical, content, link-building and AI/LLM search - aligned to budgets, audiences and KPIs.
• Innovation Mindset: Proven track record of piloting AI-powered search solutions, schema/structured data implementation.
• Managed large budgets and delivering high performance for B2B brands
• Be a trusted, knowledgeable source of information and developments in search marketing - enough to lead strategic conversations with authority
• Communicate effectively at all levels
• Competent and keen presenter with strong Powerpoint skills
• Analytical, yet operate strategically, with understanding of the ‘big picture’
• ‘Hands-on’ approach to operations: Plans, assigns and directs work, time, material, people
• Strong attention to detail
• Proven track record of growing and retaining a portfolio of B2B accounts
• A natural leader who brings out the best in the people around them
• Calm, structured, and decisive under pressure — you set the tone for the team
• Experience with agency tooling, reporting, and project management workflows

• Lead and own a portfolio of Masse's most significant client accounts — serving as the senior strategic point of contact
• Drive account retention and expansion, identifying opportunities to grow revenue within existing relationships
• Partner with our SEO Director to ensure strategy, delivery, and client communication are consistently aligned
• Know your numbers - report on Client Profitability, Client Performance, Operational KPIs on a monthly basis
• Lead QBRs and senior-level client meetings, presenting performance, strategy, and roadmap with confidence
• Line manage and mentor Account Managers — building capability and consistency across the client services team and be the escalation point.
• Work with leadership on commercial planning, onboarding standards, and account health frameworks
• Contribute to pitches and new business proposals where senior client-facing experience is needed
• Identify systemic account risks early and put in place plans to address them

• The opportunity to build and shape an account management function from a ground-floor position of real influence
• Senior salary, reflective of the level of accountability and experience required
• Performance-based bonus tied to portfolio retention and growth
• Remote working, with unlimited PTO
• A seat at the table as Masse scales — this role will evolve with the business
• A team that takes the work seriously but doesn't take itself too seriously